Frequently Asked Questions

Planning for a Stay at Nexus Specialty Hospital

Nexus Specialty Hospital understands that you may have questions about your stay or the stay of a loved one at our hospital. It is our goal to provide advanced medical care in a comfortable environment and we believe that family members are an important part of the healthcare team and recovery process. We welcome your questions. Please ask the Nexus Specialty Hospital team of doctors, nurses, and healthcare professionals if you have any questions about your treatment or stay at our hospital.

Upon admission to Nexus Specialty Hospital, each patient receives a patient handbook that includes information about the hospital, our patient and guest services, billing information, and patient rights and responsibilities. To help you learn more about a prospective stay at Nexus Specialty Hospital, we’ve listed the answers to many frequently asked questions (FAQs) below.

1. What are your visiting hours?
   
   Regular visiting hours are between 8:00 a.m. and 8:00 p.m. daily, but families may visit the hospital at any time 24 hours a day. After 8:00 p.m., visitors must ring the front door bell to be allowed entry by hospital staff.

    

2. What clothes should I bring?
   
   The hospital provides hospital gowns. However, patients may bring comfortable button down or zippered clothing and non-skid slippers. The hospital does not provide laundry services for personal clothing.

    

3. Are meals available for family members?

   
   The hospital has a cafeteria that provides lunch daily from 11:30 a.m. - 2:00 p.m. Monday through Friday. Additionally, vending machines and coffee are available 24 hours a day.

    

4. Where do I park?

    

   The hospital has complimentary self-parking immediately adjacent to the hospital. Visitors may park in any undesignated open parking space.

    

5. What are the rooms like?

    

   The hospital has 42 private rooms and six semi-private rooms. Each room provides satellite television and has large windows.

    

6. Does the hospital provide internet access?

   
   Nexus Specialty Hospital provides wireless access to internet in patient rooms and hospital common areas.

    

7. What services are available at the hospital?

   
   The medical treatment plan for each patient is led by a physician. The physician works closely with the nursing, therapy, and allied health team at Nexus Specialty Hospital to provide care for our patients. The hospital is staffed 24 hours a day with registered nurses (RNs), licensed vocational nurses (LVNs), respiratory therapists (RTs), and certified nursing assistants (CNAs). In addition, patients may receive physical therapy (PT), occupational therapy (OT), speech therapy (ST), and wound care nursing services. Other professionals that will work with patients during a stay include a registered dietitian, case manager, and social worker. Additionally, the hospital provides onsite pharmacy and radiology services.

    

8. How often are patients seen by a therapist?

   
   The ability of a patient to tolerate therapy is determined by the hospital medical and therapy team. Therapy schedules are determined by each patient’s individual medical needs and his or her ability to tolerate therapy.

    

9. If the patient requires services upon discharge, who will help to set up these services?

   
   Our case management team will work with the patient and family to discuss community services and resources that may be available to assist the patient and family.

    

10. Who can I contact if I have other questions about Nexus Specialty Hospital?
    
    Prior to admission, you may contact the admissions department at (713) 482-3375. The main number for the hospital is (281) 364-0317 and callers should use this number if they require directions to the hospital or need to reach another hospital department.